Privacy Policy
We respect your privacy and are committed to protecting the personal information you provide when using our website, making a booking, or contacting us. This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Information We Collect
When you use our website or make a booking, we may collect the following information:
- Full name
- Email address
- Phone number
- Billing and contact details
- Passport or travel document information, where required for travel arrangements
- Date of birth, where required for bookings or travel services
- Travel dates and destination details
- Booking and payment information
- Visa-related information, where applicable
- Travel insurance information, where applicable
- Information provided when you contact our customer support team
- Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Process and manage tour bookings
- Process payments and deposits
- Confirm reservations and issue booking information
- Arrange flights, hotels, transportation, activities, visas, insurance, and other travel services
- Communicate with you regarding your booking or enquiry
- Respond to customer service requests
- Send important booking, payment, cancellation, or travel-related notifications
- Improve our website, services, and customer experience
- Prevent fraud, misuse, or unauthorized transactions
- Comply with applicable legal and regulatory requirements
- Send promotional or marketing communications where permitted by law and where you have provided the appropriate consent
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We may receive information relating to the status and confirmation of your payment, but we generally do not store complete payment card details such as your full card number, CVV, or card security code on our own servers.
Payment information is handled according to the privacy policies and security practices of the applicable payment service provider.
4. Sharing of Personal Information
We may share relevant personal information with trusted third parties when necessary to provide the services you have requested.
These third parties may include:
- Airlines and flight booking providers
- Hotels and accommodation providers
- Transportation providers
- Visa and immigration service providers
- Travel insurance providers
- Tour operators and activity providers
- Payment processors
- Technology and hosting providers
- Customer support and communication service providers
- Government authorities or regulatory bodies where legally required
We only share information that is reasonably necessary for the relevant service or purpose.
5. Third-Party Service Providers
Some services included in your booking may be provided by independent third parties.
When your information must be shared with such providers to complete your booking, their own privacy policies and terms may also apply.
We recommend reviewing the privacy policies of relevant third-party providers where appropriate.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.
Cookies may be used to:
- Remember user preferences
- Maintain booking or enquiry sessions
- Understand how visitors use our website
- Improve website performance
- Analyze website traffic
- Provide relevant marketing or advertising, where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Analytics and Marketing
We may use third-party analytics and marketing services to understand website traffic, visitor behavior, and the effectiveness of our marketing campaigns.
These services may collect information such as IP address, device information, browser information, pages visited, and interactions with the website.
Where required by applicable law, we will obtain appropriate consent before using cookies or similar technologies for non-essential purposes.
8. Marketing Communications
If you have opted in to receive marketing communications, we may send you information about:
- New tour packages
- Special offers
- Discounts and promotions
- Travel updates
- Destinations and travel experiences
- Other services that may be relevant to you
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Transactional and service-related communications may still be sent when necessary to manage your booking or provide requested services.
9. Travel and Sensitive Information
Certain travel arrangements may require information that is more sensitive in nature, such as passport details, date of birth, visa information, or other travel documentation.
We collect and process such information only when reasonably necessary to arrange or provide the requested travel services or where required by law.
We take reasonable measures to protect this information and limit access to authorized personnel and service providers.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
You acknowledge that while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Complete and maintain booking records
- Meet legal, accounting, tax, and regulatory requirements
- Resolve disputes
- Enforce our agreements
- Prevent fraud and misuse
- Maintain legitimate business records
When personal information is no longer required, we may securely delete or anonymize it in accordance with applicable laws and our internal policies.
12. International Data Transfers
Because travel services may involve international destinations and third-party service providers located in different countries, your personal information may be transferred to or processed in countries outside your country of residence.
Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are in place for such transfers.
13. Your Privacy Rights
Depending on the laws applicable to you, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally permitted
- Request restriction of certain processing activities
- Object to certain uses of your personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Request information about how your personal information is processed
Requests may be subject to applicable legal requirements and reasonable identity verification.
14. Children's Privacy
Our website and services are not generally directed toward children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where such consent is required by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
15. Third-Party Websites
Our website may contain links to websites operated by third parties, including airlines, hotels, payment providers, insurance companies, visa service providers, social media platforms, and other travel service providers.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise any applicable privacy rights, please contact us:
By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and, where applicable, consent to the collection and use of your information as described above.